Workplace Communication Skills for Older Adult Care

This course is delivered in a blended format that integrates virtual or in-person classes and online activities. It is 40 hours delivered over 6–10 weeks.

Please note that Older Adult Care is not being offered in 2024-2025.

This practical course will help you

• apply your workplace communication training in a variety of older adult care settings.
• better communicate when working in older adult care.
• understand the cultural dimensions of older adult care in Ontario.

Small-group exercises based on everyday communication tasks in older adult care will help you

• describe your experience and strengths relevant for working in older adult care.
• manage interactions with older adults.
• manage interactions with older adults’ family members.

Minimum eligibility requirements considered by colleges include:

• you have successfully completed an OSLT course in Health Care, Interprofessional Health Care Teams or the following OSLT online 40-hour modules: Communicating in the Health Care Sector in Ontario and Managing Health Care Interactions.
• you have training or experience as a dietitian, nurse, occupational therapist, personal support worker, physiotherapist or social worker.
• you have valid Canadian Language Benchmarks (CLBs).
• you are a permanent resident, convention refugee/protected person, Ukrainian temporary resident or their dependant in Canada (until March 31, 2025), or temporary resident affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.

Some colleges may request additional information.

See all Health Care courses and modules.