Workplace Communication Skills for Older Adult Care

Please note that this course is not being offered in 2026.

This practical course will help you

• apply your workplace communication training in a variety of older adult care settings.
• better communicate when working in older adult care.
• understand the cultural dimensions of older adult care in Ontario.

Small-group exercises based on everyday communication tasks in older adult care will help you

• describe your experience and strengths relevant for working in older adult care.
• manage interactions with older adults.
• manage interactions with older adults’ family members.

This course is delivered in a blended format that integrates virtual or in-person classes and online activities. It is typically 40 hours delivered over 6–10 weeks, with approximately half the hours as scheduled class sessions (virtual or in-person).

Minimum eligibility requirements considered by colleges include:

• you have successfully completed an OSLT course in Health Care, Interprofessional Health Care Teams or the following OSLT online 40-hour modules: Communicating in the Health Care Sector in Ontario and Managing Health Care Interactions.
• you have training or experience as a dietitian, nurse, occupational therapist, personal support worker, physiotherapist or social worker.
• you have valid Canadian Language Benchmarks (CLBs).
• you are a permanent resident, convention refugee/protected person or temporary resident affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.

Some colleges may request additional information.

See all Health Care courses and modules.