Managing Health Care Interactions in Ontario

This practical course will help you

• give instructions for routine procedures.
• provide health teaching, such as offering explanations.
• provide comfort and reassurance.
• manage challenging interactions, such as advocating for clients.

This online course can be taken from anywhere in Ontario. It is typically six weeks (40 hours) and offers a combination of online group and individual activities. Group sessions are usually weekly for 1.5 hours, while the rest of the course hours are spent on individual online activities.

Minimum eligibility requirements considered by colleges include:

• you have training or experience in one of the following: dental hygienist, medical laboratory technologist, medical radiation technologist, nurse, personal support worker, or sleep technologist.
• you have a valid language proficiency of at least level 6 in Canadian Language Benchmarks (CLB).
• you have access to a computer with video and audio capabilities as well as an internet connection.
• you are a permanent resident, convention refugee/protected person or temporary resident affected by the crisis in Gaza (showing “MOME2023” in status documentation until March 31, 2027).
• you live in Ontario.

Some colleges may request additional information.

Note that three 40-hour online modules in this sector are equivalent to a blended OSLT Workplace Communication Skills for Health Care course. This one is grouped with

• Accessing the Health Care Job Market in Ontario.
• Communicating in the Health Care Sector in Ontario.

See all Health Care courses and modules.

Managing Health Care Interactions in Ontario is offered at the following colleges in 2024–2025: