This is an online course that requires access to a computer with video and audio capabilities as well as an Internet connection. This course can be taken from anywhere in Ontario.

This practical and innovative course will help you

• give instructions for routine procedures.
• provide health teaching, such as offering explanations.
• provide comfort and reassurance.
• manage challenging interactions, such as advocating for clients.

Managing Health Care Interactions in Ontario is for you if

• you have training or experience in one of the following: dental hygienist, dietitian, medical laboratory technologist, medical radiation technologist, nurse, occupational therapist, personal support worker, physiotherapist, sleep technologist or social worker.
• you have a valid language proficiency of at least level 6 in Canadian Language Benchmarks (CLB).
• you are familiar with computers and related technology.
• you are a permanent resident, convention refugee/protected person, or until March 31, 2024, a Ukrainian temporary resident or their dependent in Canada.
• you live in Ontario.

Note that three 40-hour online modules in this sector are equivalent to a full classroom-based OSLT Workplace Communication Skills for Health Care course. This one is grouped with

• Accessing the Health Care Job Market in Ontario.
• Communicating in the Health Care Sector in Ontario.

OSLT is delivered in classroom-based and exclusively online formats. See all Health Care courses and modules.